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Contact Us | Gift Certificates | Shipping Information | Testimonials
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Return Policy | Courier Service | International Orders | Frequently Asked
Corporate Services | Contact Info | Teddy Bear Outfits 5-Paw Softness Rating | About Us | Mission Statement
What You Can Expect From Us:
Ultra soft bears and stuffed animals Adorable Teddy Bear Outfits Embroidery Attractive gift-wrap Handwritten greeting card Satisfaction guaranteed! We pride ourselves on quality Customer Service. Here at LilBearShoppe.com we believe you deserve the best and to that end we intend to provide only the best. top of page 100% Satisfaction Guaranteed All products ordered from LilBearshoppe.com are covered by our 100% satisfaction guarantee policy. If you (or your gift recipient) are not completely satisfied with your teddy bear (plush animal) purchase, we will replace the item or refund the product purchase price (excluding shipping costs). All teddy bear (plush animal) purchases are refundable within 7 (seven) calendar days from receipt of the product(s). Exception: Drop ship items and special orders cannot be returned. All purchases incur a 15% restocking fee if item(s) are returned or the order is cancelled, package is refused, damaged or lost while being returned. Your complete satisfaction is our goal. Please see our return section for further details. Returns If for any reason, you are unsatisfied with the quality of product, you may return the product(s) within seven (7) days of receipt of your order for a refund (excluding all shipping fees and re-stocking fees). Exception: Drop ship items and special orders cannot be returned. Contact our Customer Service department at CustomerCare@LilBearShoppe.com, or call 505-897-1072 for pre-approval before returning any products. Refunds are issued to the Purchaser. If the item(s) and/or shipment is "refused" upon delivery Purchaser will still be responsible for all shipping fees and re-stocking fees. All returned items must be unused and in their original pre-shipping condition with all original tags attached. Include in the box a copy of the Invoice. Sorry, but LilBearShoppe.com cannot reimburse for shipping costs. All purchases incur a 15% restocking fee if item(s) are returned or the order is cancelled, package is refused or if customer does not reply to inquiries regarding their credit card. There are no refunds for damaged or lost products. There are no refunds for unclaimed or returned packages. If your item(s) was purchased using our "free shipping" option, then you will be charged for all shipping fees, if you return the item(s). LilBearShoppe.com will charge the difference for the cost that we incurred to ship the item(s). For Example: If $100 in merchandise was shipped and then returned and the shipping cost to ClassyBears.com was $7 and the 10% re-stocking fee was $10, then the amount of refund issued to the Purchaser would be $83.00. Teddy bears/stuffed animals purchased in quantities of 8 or more and all "special orders" cannot be returned, refunded or exchanged. Please include in your package:
To avoid redelivery expenses, you are responsible for providing an accurate and complete shipping address including:
International Orders LilBearShoppe.com no longer accepts International orders from Canada. LilBearShoppe.com ships to all 50 states in the United States. We do not ship to NOR accept orders from any countries except USA. top of page Frequently Asked What happens after I place an order? When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to LilBearShoppe.com. You will receive an email confirmation once your order has been received by LilBearShoppe.com. What if I do not receive an order confirmation via e-mail? You will receive an order confirmation message via e-mail shortly after LilBearShoppe.com receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at CustomerCare@LilBearShoppe.com to ensure that your order is being processed. Do I need to provide a valid e-mail address and phone number? We may need to contact you with a question regarding your order. Should we need to contact you, we will need a phone number where you can be reached and a valid e-mail address. Can I change the delivery address? We will be happy to change the delivery address as long as your order has not been delivered; or it is not on its way to being delivered. When making changes, please e-mail us at CustomerCare@LilBearShoppe.com and include your name and order confirmation number, along with your daytime and evening phone numbers, to facilitate the process. Is it safe to use my credit card online? All online credit card purchases are conducted through our secured server, preventing third party intervention. Additionally, all credit card numbers are encrypted with the latest encryption technology. Our multi-layered security ensures your credit card safety. Always look for the "Closed Lock" or "Unbroken Key" when entering personal credit card information. LilBearShoppe.com does not rent or sell information we receive from web orders or e-mail registrations to third parties. For more information see our Privacy Policy. Which credit cards are accepted? LilBearShoppe.com accepts American Express, Discover Card, MasterCard, and VISA. When will my credit card be charged? LilBearShoppe.com will attempt to secure authorization on your credit card at the point of purchase online. If we receive verification of sufficient funds, your order will be completed and transferred securely to LilBearShoppe.com. If you don't want to use your credit card on-line, feel free to phone us with your credit card number at 505-897-1072. What was the total charged to my credit card? When you place your order online, you are presented with the price of the merchandise, as well as the shipping charge that is applicable. In addition to these costs, you will be charged sales tax if you are a resident of New Mexico. Following receipt of your order, you will be sent an order confirmation via e-mail from LilBearShoppe.com. Will I have to pay sales tax on Internet orders? Only New Mexico residents must pay sales tax. Do you accept other forms of payment besides credit cards? LilBearShoppe.com also accepts PayPal, cashier checks and money orders. When submitting a money order or cashier's check, please allow 2-4 business days for them to clear the bank. If you are sending a money order or cashier's check, please send them to the address printed under "Contact Information." top of page Corporate Services LilBearShoppe.com will customize gifts to thank your clients/prospective clients and promote your business with your corporate identity. Please email us at CustomerCare@LilBearShoppe.com for details. Quantity Discounts: Does your company send gift on a regular basis? LilBearShoppe.com offers volume discounts for larger orders. Tell us about your corporate gift giving needs and we will provide you with information about discounts. Send inquires to CustomerCare@LilBearShoppe.com. top of page Contact Information
top of page 5-Paw Softness Rating
top of page Teddy Bear Outfits LilBearShoppe.com's teddy bear outfits are designed specifically for our select bears. Though, the outfits may fit some bears purchased at other locations, which are approximately 14-15 inches in length. The Teddy Bear outfits have "Velcro" for fasteners, which make them easier for children (ages 3 and up) to dress. The outfits are not for children under 3 years of age. If children under 3 years have access to this product, remove all tags, buttons, ribbons and small parts to avoid possible choking hazard. All bears are sold separately from the outfits. The teddy bear outfits will fit the following bears:
top of page About Us: Thank you for visiting Lil' Bear Shoppe! Lil' Bear Shoppe started out as a simple idea to provide high quality and affordable products to customers in a timely manner and in a fashion that said "we care." To that end we truly strive to bring our customers quality products, customer service and customer care. With a keen business sense, a start-up budget and a lot of vision Lil' Bear Shoppe went "live" and established a worldwide presence on the Internet. Since then, we've had customers from Holland to Hollywood and from Washington D.C. to the public schools of Hawaii. Our clients have included a U.S. Congressman, movie producers and a Broadway star, as well as a Russian ballerina! Most importantly, they have been customers who were looking for what we were offering. Lil' Bear Shoppe is driven by precision and perfection and they are diligent about serving customers. These qualities are why we have had less than 2 complaints since we opened for business! The goals for Lil' Bear Shoppe are simple; to provide a quality product at affordable prices, in a timely manner. We hope you will enjoy shopping at Lil' Bear Shoppe and that you'll spread the Lil' Bear gospel: There is a place to shop for gifts that is truly hassle free and fuss free! top of page Mission Statement: To follow the "golden rule" in all business matters and to ensure that integrity is our hallmark. To put our customers first above profit and to strive to build a relationship, not a business; in all we do, always! To be Memory Makers for memories last a lifetime. top of page |
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top of page customer service | newsletter | int'l orders | return policy | about us | mission statement
Unless specifically noted, gifts are not recommended for children under 3 years of age. If children under 3 years have access to this product, remove all tags, buttons, ribbons and small parts to avoid possible choking hazard. © Copyright 2001-2008 This page may be linked to but not copied into another page. privacy statement |
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